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Telemanagement Services...


Outsourced telemanagement tasks can be as simple as ordering a new line for a specific office or location, or handling moves/adds/changes for a multi-location conglomerate company.

You can think of most telemanagement tasks as the ones that your staff probably complains about or dislikes doing the most. (No one enjoys being put on hold for an hour with a carrier just to make a small change to an account or a bill!)

Adds, moves or changes to a bill or account, questions on a bill, ordering new service or features on existing services are all considered "telemanagement" activities that can be outsourced very inexpensively for both small and large companies.

Benefits of Outsourcing...


For large companies with multiple locations, TelCon’s Telemanagement service provides a means to create a profile of telecom services to be used for all field locations. It helps control changes and frees up staff members who currently handle field location requests. It takes the hassle out of trying to manage hundreds of locations from the IT department or corporate headquarters.

TelCon specializes in gaining control over these sites by developing and managing an inventory for every line at all locations. When a field office needs to make changes to their existing telecom services, such as adding or removing lines or features, TelCon consultants handle the changes.

Our telemanagement service ensures that orders are placed correctly, in a timely manner, and are followed through to completion. You will also have an accurate and up-to-date inventory of services each month. It also enables our Client’s staff to concentrate on their core business activites, without the worry that field locations are breaking the budget. TelCon only places orders that are approved by appropriate management personell.

"TelCon has brought to Avalon Bay a complete, yet simple approach to managing our telecommunications needs. We started with Cost-Reduction Consulting of our existing telecom inventory. We then completely handed over our entire telecom department to TelCon to provide continued maintenance of our bills and services.

TelCon has helped to keep a lid on our costs. Year after year, TelCon has proved the merits of a successful outsourced arrangement. They allow us to focus on our core business without having to be distracted by ever changing complex telecom issues.” -- AvalonBay Communities

Solutions: TelCon Telemanagement Services Can Help


You should consider outsourcing telemanagement tasks if you have ever had any or all of the following concerns or problems: