This selection will change frequently so
check back often for more telecom white
papers.
| 12/31/1969
06:59 PM |
|
VoIP Vulnerabilities
|
The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
Published by: McAfee, Inc.
|
| 03/18/2010
10:00 AM |
|
Clinical Collaboration on BlackBerry 'In Action' - Customer Testimonials
|
Hear from customers in major medical facilities across the USA speak to their success in implementing the BlackBerry® Healthcare Solution.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
HP Converged Infrastructure: Unleash your potential
|
Read this white paper to learn how HP's expertise and technology leadership can help you transform your infrastructure—at your pace—by engineering your IT resources to work better together.
Published by: Hewlett-Packard Company
|
| 12/31/1969
06:59 PM |
|
The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center
|
This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Published by: Contactual, Inc.
|
| 12/31/1969
06:59 PM |
|
Sybase MEAP Report Featuring Research From Gartner. Get Yours Now.
|
If your organization is deploying mobile applications a mobile platform should be part of your IT strategy. Deploying a single enterprise platform that will mobilize your entire workforce can deliver new business value while protecting current IT investments. Get your report featuring research from Gartner now, compliments of Sybase.
Published by: Sybase, Inc.
|
| 12/31/1969
06:59 PM |
|
Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support
|
In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony.
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety
|
After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC).
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Dimension Data Assists a Large Global Manufacturer of Pharmaceuticals as it Addresses the Complexities Associated with a Large Scale Acquisition
|
Supplementing its in-house IT staff with Dimension Data’s IT professionals has enabled this global pharmaceutical manufacturer to focus its internal resources on the technological complexities associated with a large-scale acquisition of another pharmaceutical organization.
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Dimension Data's Flexible Staffing Solutions Provide Vital Resources to Financial Services Company
|
Dimension Data's Staffing Solutions team was assisting a Financial Services Company to build out its new IP-based network, when it was asked to also assist the Company in providing expertise in developing their NOC process and procedures from the ground up. Read on to learn more.
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Dimension Data Helps Purdue Pharma Deploy and Manage Unified Communications to Support Corporate Growth
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Read this case study to learn how Dimension Data’s managed services helped a pharmaceutical company replace a legacy phone system with a converged communications solution.
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Dimension Data Success Story: Intermed
|
Read this case study to learn how Dimension Data helped InterMed develop a new network infrastructure for electronic medical records, consolidate four offices into a new building, and support business-critical network with limited in-house staff and resources.
Published by: Dimension Data
|
| 12/31/1969
06:59 PM |
|
Making the Most of Mobile CRM: How to Effectively Leverage the Technology
|
In this expert podcast, Sheryl Kingstone, director of enterprise research for the Yankee Group, shares best practices for mobile CRM deployments, touching upon BlackBerry and iPhone, and focuses on customer-centric strategies involving mobile CRM.
Published by: Citrix
|
| 12/31/1969
06:59 PM |
|
Open Federation: Collaboration Goes Borderless
|
Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration.
Published by: Cisco Systems, Inc.
|
| 12/31/1969
06:59 PM |
|
Overcoming CIO Challenges in Global Mobility Management
|
This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Wireless Technology in the Residential Construction Industry
|
FMI recently completed a nationwide survey of US builders to find out how they are using wireless handheld devices in the field. In this paper, we discuss how wireless is earning its keep on the jobsite and identify ways that builders can get more out of their investment in this technology.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Economic Impact of a BlackBerry Solution in North American Enterprises
|
In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Managing Mobility as a Business Imperative: Identifying Savings and Finding the Right Partner
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In this paper, Ovum will offer a short guide for enterprises as they establish and then continue to evolve their managed mobility strategies.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
RIM/Lotus Collaboration and Mobility: More than Business Value
|
This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Mobilizing the Service Call Offers Ricoh Numerous Business Advantages
|
Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Windows Manufacturer Wins on BlackBerry
|
Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Repair Technicians Switch from Paper to Mobile Workforce Management Solution
|
AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Realizing Rapid ROI Through Mobility
|
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more!
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
The Power of Mobile Peripherals
|
This white paper discusses how mobile peripherals help extend the value of BlackBerry solutions such as automate data collection, improve accuracy, and
lower costs, among other benefits.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Mobile Applications That Fit
|
The more employees rely on their BlackBerry® smartphones, the greater the need for enterprise applications that fit their, and the company's, specific needs. But IT organizations can't always do it on their own. This white paper covers some best practices and resources for creating mobile enterprise applications.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Making Mobility Your Business Advantage
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Learn more about how mobile technology from Research In Motion (RIM), and members of the BlackBerry Alliance Program can make your enterprise more agile and give you a business advantage.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
BlackBerry Solution Helps Municipality Become Model of Facilities Management
|
The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton's back-end database which are then received by tradespeople on their BlackBerry smartphones.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
South Windsor, Conn. Improves Efficiency and Optimizes Manpower with a Mobile GPS Solution
|
South Windsor, Conn., is using smartphones to track the locations of public works crews in real time, enabling increased productivity and reduced operational costs. This is made possible by the combined use of BlackBerry
smartphones, Freeance applications and existing GIS data. Read this case study to learn more!
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
7 Habits of Highly Green Customer Service Contact Centers
|
This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Published by: eGain Communications Corp.
|
| 12/31/1969
06:59 PM |
|
Measuring Call Center Key Performance Indicators To Optimize Cost, Quality
|
In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Published by: Contactual, Inc.
|
| 12/31/1969
06:59 PM |
|
Interdomain Routing with BGP
|
Border Gateway Protocol (BGP) is a very complex routing protocol where the administrator can influence the route choice in more ways than with an interior gateway protocol. This white paper will provide you with a high level overview of interdomain routing with BGP.
Published by: Global Knowledge
|
| 12/31/1969
06:59 PM |
|
Panduit's Interactive Resource Center - Unified Physical Infrastructure
|
During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment.
Published by: Panduit
|
| 12/31/1969
06:59 PM |
|
Opportunities and Challenges with the Convergence of Data Center Networks
|
This white paper presents an approach to data center convergence that rethinks the network from the ground up to provide a long-term, future-proof strategy and develop a converged data center fabric with the flexibility to scale to super data centers while driving down the cost and complexity of managing the data center information infrastructure.
Published by: Juniper Networks, Inc.
|
| 12/31/1969
06:59 PM |
|
2010 Security Predictions
|
Read this paper to learn what Watchguard’s very best resident security expert predicts are the ten vectors of data compromise he expects will be the biggest threats in 2010.
Published by: WatchGuard Technologies, Inc.
|
| 12/31/1969
06:59 PM |
|
Generating New Revenue Streams and Increasing Network Security: Dynamic Application Awareness and Intrusion Prevention System
|
This paper examines ways in which dynamic application awareness and intrusion prevention system (IPS) software solutions enable service providers to increase revenue while expanding service flexibility, richness, and reach. The paper then describes the technologies behind these advanced solutions. Read on to learn more.
Published by: Juniper Networks, Inc.
|
| 12/31/1969
06:59 PM |
|
Microsoft Unified Communications: Innovations in Collaboration
|
This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."
Published by: CDW Corporation
|
| 12/31/1969
06:59 PM |
|
HiveManager Online: Less Dollars, More Sense
|
Read this paper to learn about HM Online, a cloud-based (Software-as-a-Service), disaster-proof wireless network management system (WNMS) designed to make a wireless network administrator's life easier.
Published by: Aerohive Networks
|
| 12/31/1969
06:59 PM |
|
Carrier Ethernet meets new enterprise metro data center needs
|
This pocket E-Guide takes a close look at enterprise network architectures, the applications they need to support, and what service providers need to do in order to win the business.
Published by: Brocade Communications Systems, Inc.
|
| 12/31/1969
06:59 PM |
|
CDW Services: Unified Communications
|
Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Published by: CDW Corporation
|
| 12/31/1969
06:59 PM |
|
As The Market Turns Around A Hot New Communications Service Market Emerges
|
Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service
provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service.
Published by: Hewlett-Packard Company
|
| 12/31/1969
06:59 PM |
|
WAN Governance Executive Primer
|
Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Published by: IPANEMA TECHNOLOGIES
|
| 12/31/1969
06:59 PM |
|
Case Studies - Real Customers, Real Results
|
From opening remote files and applications up to 100x faster to reducing backup and replication time, Riverbed solved infrastructure challenges facing Liz Claiborne, Mitsubishi Motors, Alstom Power, and Mindspeed Technologies. Review these four case studies.
Published by: Riverbed Technology, Inc.
|
| 12/31/1969
06:59 PM |
|
Accelerating Web Applications
|
What does it take to effectively accelerate Web-based applications across your enterprise WAN? And what kind of business impact can web acceleration have on your business? Tune in to this webcast to find out.
Published by: Riverbed Technology, Inc.
|
| 12/31/1969
06:59 PM |
|
Accessing XenApp from your SmartPhone
|
In this TechTalk, you'll learn how to configure smartphone users for access to your Citrix XenApp farm.
Published by: Citrix
|
| 12/31/1969
06:59 PM |
|
Network-Based Backup and Data Replication with Riverbed®
|
One of the greatest challenges today is effectively backing up and protecting the vast amounts of data stored throughout an organization. With WAN optimization, you can accelerate network-based backup by 5x and can reduce bandwidth use by up to 95%. Download this paper and learn more about this strategy today.
Published by: Riverbed Technology, Inc.
|
| 12/31/1969
06:59 PM |
|
E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools
|
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
Published by: Microsoft
|
| 12/31/1969
06:59 PM |
|
E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 1 Windows mobile security: Get it locked down
|
Security for Windows Mobile is a very real concern that cannot be ignored. Learn about the risks connected with mobile devices and some organizational must-haves in this tip.
Published by: Microsoft
|
| 12/31/1969
06:59 PM |
|
E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 2 Security tools that can boost Windows Mobile security
|
Security tools that improve Windows Mobile security can be hardto find. Take a look at this list of security tools, as put together by Windows security expert Kevin Beaver.
Published by: Microsoft
|
| 12/31/1969
06:59 PM |
|
Unified Physical Infrastructure (UPI) Strategies for Thermal Management
|
This white paper demonstrates how air sealing grommets can be used to close raised floor cutout spaces and improve data center cooling efficiency. Solutions that achieve the highest level of sealing effectiveness support network uptime goals by contributing to maximum cooling efficiency and providing superior cable management.
Published by: Panduit
|
| 12/31/1969
06:59 PM |
|
MMM Group Case Study: Panduit’s Unified Physical Infrastructure
|
In this case study, learn how one company consolidated six Toronto-area locations into a single facility supported by a new data center and featuring a converged IP-based network. In addition, learn how this new facility faced the challenge of needing to reduce the overall environmental footprint.
Published by: Panduit
|
| 12/31/1969
06:59 PM |
|
Next-Generation High-Speed Transport Systems for Smart Data Center and Enterprise Networking
|
This white paper discusses how the next-generation PANDUIT® TX6A™ 10GIG™ UTP Copper Cabling System utilizes innovative cable matrix tape technology and advanced connector compensation techniques to yield revolutionary channel performance.
Published by: Panduit
|
