This selection will change frequently so
check back often for more telecom white
papers.
| 12/31/1969
06:59 PM |
|
Employee-owned Smartphones: Seize the Opportunity
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With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
Unified Communications
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Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Published by: CDW Corporation
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| 12/31/1969
06:59 PM |
|
ManageEngine OpManager 8.5
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OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc.
Published by: ManageEngine
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| 12/31/1969
06:59 PM |
|
Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel
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This study examines what’s driving retailers’ mobile strategies, where they’re focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more!
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
How to Get More from Your Existing Interactive Voice Response (IVR)
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This paper explores how to reduce agent-handled call volume – by increasing self-service success and by routing more calls to the correct queue and to increase customer satisfaction with the IVR. Continue reading to learn how analyzing customer behavior inside your IVR will reveal fixable obstacles and frustrations that will make a big difference.
Published by: Raytheon BBN Technologies
|
| 12/31/1969
06:59 PM |
|
The High Cost of Low-Cost Cable Testers
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It can be hard to figure the total cost of purchasing a new certification tester for network cabling. A low-cost cable tester might save a few thousand dollars in the original purchase, but can cost significantly more in lost productivity throughout the life of the tool. Read on to find the hidden costs that can come along with a “low-cost” tester.
Published by: Fluke Networks
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| 12/31/1969
06:59 PM |
|
Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition
|
This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
Published by: SearchCRM
|
| 12/31/1969
06:59 PM |
|
Business Intelligence as a Driver for Business Transformation
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This research paper explores enterprise-level business intelligence (BI) solution design and the role of BI as a business transformation driver. Read on to find out more.
Published by: MicroStrategy Incorporated
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| 12/31/1969
06:59 PM |
|
Simplify Data Access for Your Growing Mobile Workforce
|
Mobility enables a truly available and connected workforce but as organizations grow, it can become challenging to manage an increasing fleet of mobile devices, different types of data sources and applications. The Sybase Unwired Platform simplifies and speeds the development of applications that help provide seamless data connectivity for devices.
Published by: Sybase, Inc.
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| 12/31/1969
06:59 PM |
|
Amcom Mobile Connect for BlackBerry: Going Beyond Pagers to Connect Today's Mobile Workforce
|
With Amcom™ Mobile Connect™, you can simplify communications and strengthen care by using your BlackBerry® smartphone for code alerts, patient updates, lab results, consult requests, and much more. Continue reading to learn more.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
Check Point Abra: A Virtual Secure Workspace
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Read this paper to learn how Abra provides a convenient secure access to the corporate workspace, while preventing data loss and malicious activity from remote systems — at a significantly reduced cost over traditional endpoints.
Published by: Check Point Software Technologies Ltd.
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| 12/31/1969
06:59 PM |
|
From Server to Service: Demystifying Messaging in the Cloud
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This document looks at the various considerations for messaging in the cloud and the immediate requirements that need to be considered if you have a future vision for messaging in the cloud.
Published by: Dimension Data.
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| 12/31/1969
06:59 PM |
|
Discovery Communications Continues Global Expansion with Help from Savvis Managed Services
|
Savvis delivers a complex, fully managed infrastructure for Discovery to support its real-time advertising deliverables, ad sales, scheduling, and programming for all its international operations. Savvis’ solution allows Discovery to take advantage of a broad portfolio of managed services.
Published by: SAVVIS
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| 12/31/1969
06:59 PM |
|
Embracing Employee-Acquired Smartphones without Compromising Security
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Read this white paper to learn about best practices for managing individual-liable devices with BlackBerry Enterprise Server Express.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
Yes You Can Connect Employees' Personal Smartphones
|
Read the following white paper to discover what you need to know to connect employees’ personal BlackBerry smartphones and how BlackBerry Enterprise Server Express can help.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
Budgeting with Tagetik 3.0 Enabled by Microsoft SharePoint
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Listen to this webcast to learn about a complete software solution that can support Performance Management, extended Business Intelligence, Collaboration and Communication while maximizing all of Microsoft and Tagetik technology frameworks.
Published by: Tagetik Software
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| 12/31/1969
06:59 PM |
|
Leveraging Your UC Investments: Choosing applications wisely
|
This webcast takes a close look at UC apps that can offer maximum ROI such as video conferencing and collaboration. Find out what to look for to ensure that the products you select will grow your communications strategy over time.
Published by: SonicWALL
|
| 12/31/1969
06:59 PM |
|
Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM
|
Keeping up with change and information overload is becoming much more difficult, but is critical to keeping your company competitive. Listen to this complimentary webcast to catch the latest analyst insights on what matters in the UC market: what is critical, the value of telephony integration, and the benefits of a sound call control strategy.
Published by: IBM
|
| 12/31/1969
06:59 PM |
|
Lotus Blooms in 2009: Enable innovation with collaboration, without boundaries.
|
In today’s competitive environment, sharing information and expertise can be critical in driving organizational success. To foster innovation, it’s important to create collaborative communities of employees, as well as customers and partners “outside the firewall.” Read this white paper to learn how to tap into both internal and external knowledge.
Published by: IBM
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| 12/31/1969
06:59 PM |
|
Ease of Use in Web Conferencing – The Cost Benefits Of Making Usability a Priority
|
The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream.
Published by: IBM
|
| 12/31/1969
06:59 PM |
|
Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas
|
This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation.
Published by: IBM
|
| 12/31/1969
06:59 PM |
|
Innovators Demo Part I - Choose Your Collaboration Destiny
|
Now with the advent of Web 2.0 technology, innovative collaboration is thriving and showing real business benefits. Everyone within and beyond your company can be active contributors, helping to customize technology for their own purposes, as well as those of their communities. Check out this demo for more.
Published by: IBM
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| 12/31/1969
06:59 PM |
|
Innovators Demo Part II - Your Collaboration Destiny Continues
|
Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.
Published by: IBM
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| 12/31/1969
06:59 PM |
|
Frost & Sullivan Whitepaper: Extending Collaboration to Mobile Employees
|
Mobile workers need the same access to communications and collaboration applications as their office-bound colleagues; they, too, can now use unified communications, business social software and mobile technologies to cut costs and drive productivity. Read this white paper to learn more.
Published by: IBM
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| 12/31/1969
06:59 PM |
|
Work Smarter! Deliver Portal and Collaboration Solutions for Smarter Telecommunications
|
Digital Media convergence, Web 2.0 and social networking's growing influence are forcing Telecommunications companies to transform their service offerings. Watch this webcast to learn about IBM's asset-based telecommunications solutions that solve our clients most important challenges.
Published by: IBM
|
| 12/31/1969
06:59 PM |
|
IP Address Management Freeware Version 2
|
After you install the freeware you'll be able to run an automatic discovery on your network and start to manage your IP space and devices.
Published by: Infoblox
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| 12/31/1969
06:59 PM |
|
The Economics of IPAM: Reducing Expenses and Boosting Availability with Automated Core Network Services
|
Many organizations are bulking up network switching and routing equipment but ignoring core network services like IPAM, DNS, DHCP, and user authentication. ESG believes this approach is a potentially costly mistake. Read this ESG white paper to how to reduce operation expenses and boosting network availability with automated core network services.
Published by: Infoblox
|
| 12/31/1969
06:59 PM |
|
E-Book: How to Select the Right Call Center Technology
|
What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!
Published by: Contactual, Inc.
|
| 12/31/1969
06:59 PM |
|
What IT Managers Need to Know About IP Surveillance
|
The video surveillance market is in the throes of transition. IP surveillance is rapidly taking over from traditional analog CCTV. Within the next three years more than half the surveillance cameras used in North America will be IP cameras, according to the research firm Frost & Sullivan. Read this whitepaper to learn more.
Published by: D-Link
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| 12/31/1969
06:59 PM |
|
Networking Transports II: Networking and Connectivity on BlackBerry
|
Watch this presentation, as a member of the BlackBerry Developers Team from Research in Motion walks through networking and connectivity for BlackBerry. This video aims to show how to leverage networking capabilities within a BlackBerry application.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
Network Transports: Introduction to Networking and Connectivity on BlackBerry
|
This video gives an introduction to networking and connectivity on BlackBerry and shows how to use networking capabilities within applications. Topics covered include: different types of transports on a device, how to use transports with sample codes, How to use transports with sample codes, networking diagnostic tool, and more.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
BlackBerry Java Application Integration Development Guide
|
Read this development guide to learn step-by-step on how to integrate various applications with BlackBerry Device Software applications. Topics covered include: integrating with BlackBerry Device Software applications, message list, attachments, calendar, and contact list.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Advanced GPS Techniques
|
Watch this tutorial video, presented by Brian Zubert of the developer relations team at Research in Motion, as he covers advanced GPS. Topics included are: GPS on GSM, GPS on iDEN, GPS on CDMA, best practices, GPS in the browser and integrating with BlackBerry maps.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
BlackBerry Java® Application Location-based Services Development Guide
|
Access this development guide to learn about location-based services on for BlackBerry Java Applications. This guide will cover: GPS overview, specifying the GPS mode, retrieving a location provider, retrieving the location of a BlackBerry device and geocoding and reverse geocoding.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Introduction to GPS and BlackBerry Smartphones Video
|
Watch this video tutorial presented by Brian Zubert from the developer relations team at Research in Motion, to get a overview on GPS (Global Positioning System) and BlackBerry smartphones. Topics covered include: what is GPS, the types of GPS fixes, BlackBerry® smartphones supporting GPS, and JSP 179: Location API.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
How to Take Advantage of BlackBerry® Push Service
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Learn how BlackBerry® Push Service can be used in your application to provide information instantly while improving network efficiency and battery life. This session will provide an overview of BlackBerry Push Service, its architecture and process for requesting access to this service.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Innovation Through End-to-End Unified Networking Solutions
|
Businesses are struggling to increase revenue and retain customer loyalty due to constant competitive pressure to innovate quickly and deliver greater value to customers. Businesses look to technology to help spur growth, cut costs, and stay ahead of the competition. Read this solution brief to learn more about innovative networking solutions.
Published by: Hewlett Packard Company and Intel
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| 12/31/1969
06:59 PM |
|
How To - Alert a BlackBerry smartphone user from a Background application
|
Read this article to learn how to alert a BlackBerry smartphone user from a Background application.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
BlackBerry® Push Service SDK documentation
|
BlackBerry® Push Service SDK contains a set of <!-- -->Java® libraries you can use to develop push applications. Access this information center, with technical overviews, guides and more to start developing BlackBerry® Push Services.
Published by: BlackBerry
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| 12/31/1969
06:59 PM |
|
How to use Email, SMS, MMS, and PIN Messaging
|
This video, presented by Tariq Tahir, covers how to integrate BlackBerry Java applications with various BlackBerry messaging systems. Topics include email application, PIN messaing, SMS messaging, MMS messaging, and more.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Mobilizing SAP applications: Best practices for minimizing costs and maximizing ROI
|
The explosion of smartphones and mobile applications has many business users demanding that their enterprise applications have the same mobile capability and ease of use as their consumer devices. In this e-book, read about the trends affecting mobile SAP deployments and development, and get advice on ensuring successful mobile SAP projects.
Published by: Sybase, Inc.
|
| 12/31/1969
06:59 PM |
|
Set up an alternate entry point for your application
|
Ths articles provides step-by-step instructions for BlackBerry developers on how to set up an alternate entry point for applications.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
Save with on-premise conferencing
|
In the current economic downturn, the business case for on-premise conferencing solutions is too compelling to ignore. Read this paper to learn more about the business case for on-premise conferencing, the historic challenges of conferencing, and how to save costs with unified conferencing.
Published by: Dimension Data.
|
| 12/31/1969
06:59 PM |
|
Seven Key Considerations for Successful Deployment of Unified Communications
|
Integrating all forms of communication - from telephony to email, web conferencing to instant messaging (IM) - helps to deliver a richer communications environment that ultimately results in cost savings and productivity increases. Before embarking on such a journey there are a number of elements that require careful consideration.
Published by: Dimension Data.
|
| 12/31/1969
06:59 PM |
|
A unified mailbox that works
|
By integrating the latest release of Microsoft® Exchange with IP-based telephony, a new world of integrated messaging unfolds. The potential of a unified mailbox can only be deployed by using expert skills, explains Rudy Gopaul, Solutions Architect at Dimension Data.
Published by: Dimension Data.
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| 12/31/1969
06:59 PM |
|
Live Help: Global Consumer Views & Trends Live Voice and Live Chat
|
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.
Published by: Art Technology Group (ATG)
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| 12/31/1969
06:59 PM |
|
HP Storage Services: Thrive in an Era of Unpredictability
|
There's a new vision of IT: the HP Converged Infrastructure. A converged infrastructure enables you to realign today’s long-standing technology silos into virtual pools that can be shared by any application, optimized and managed as a service. Read this paper for more information.
Published by: Hewlett Packard Company and Intel
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| 12/31/1969
06:59 PM |
|
Why Cloud-Based Security and Archiving Make Sense
|
Join us for this live webinar on 'Why Cloud-Based Security and Archiving Make Sense'. We will address the critical and growing requirements for better email security and email archiving, as well as illustrate the benefits and cost savings of a cloud based approach to managing both.
Published by: Google Apps
|
| 12/31/1969
06:59 PM |
|
Create A Super App Users Can’t Live Without – BlackBerry Application Development Resources
|
Visit the BlackBerry Application Development Resource Center to explore articles, tutorials, videos, software downloads, and development tools for BlackBerry developers. Topics include: Java Application Development, Web Development, Theme & Animated Graphics Development and more.
Published by: BlackBerry
|
| 12/31/1969
06:59 PM |
|
BlackBerry App World Vendor Support
|
Access this information center to get the latest resources and updates for BlackBerry App World vendors. Continue on to submit new applications and themes, access resources such as vendor guides and technical overviews, connect to the BlackBerry App World development community, access knowledge base articles, and more.
Published by: BlackBerry
|
