Many companies prefer to tackle a telecom audit internally rather than outsource the function to another firm. The problem is expertise on the audit process, as well as on rates, tariffs and other billing issues that are crucial to understand in order to conduct an effective audit.

TelCon Associates can customize training so your staff is prepared to conduct a thorough and professional analysis of your telecommunications services - both voice and data. If you have the staff available, you may be able to tackle the project yourself.

TelCon can help you accomplish your telecom audit goals - here's how...

TelCon Associates' consultants are nationally
recognized trainers on the audit process.

For the past 22 years, TelCon has partnered with CCMI (Center for Communication Management Information), providing trainers for its two-day hands-on telecom auditing seminar. Also, our consultants have conducted full-day training workshops at numerous conferences and annual meetings throughout the United States.

We can customize training for companies interested
in conducting their own telecom audit.

Our consultants will teach basic elements of telecom auditing to persons new to the industry. Or, we can offer more in-depth training on how to dig deep into billing records to optimize services and reduce costs.

Training on Customer Service Records, phone bill review, traffic analysis, techniques for finding fraud/abuse, cramming, or slamming, and contract review/compliance are just a few of the areas that may be addressed in training. We are as flexible as you need us to be.

We can format a one-day session, a three-day workshop, a week long intensive training program for a group of analysts, or we can work individually with one member of your team to quickly increase expertise in telecom auditing.

TelCon consultants just don’t teach audit tips,
we teach the entire audit process.

We will help you understand how to organize your information, display it so you can make sense of it, and analyze it thoroughly using the same process over and over. We teach how to conduct surveys, how to place orders, how to follow up with carriers, how to track savings, and how to institute “best practice” management policies to ensure future optimization of services. You'll receive the Telecom Cost-Cutting Reference Manual FREE (a $59 value) after the training is complete.

Inquiries for customized telecom audit training should be directed to Karen Thatcher. Visit the contact us page for email and phone.

For more information on telecom auditing seminars and telecom workshops sponsored by CCMI, follow the links below. 

If you decide to register for either of these workshops, be sure to enter "TELCON" in the code registration field!  You'll receive up to $200 off tuition.

Total Telecom Auditing (2-day Workshop - $200 off tuition)

Telecom 101 (Basic Training, 1-day Workshop - $100 off tuition)